Valkyria Chronicle tanks have been a little bit of an issue over the last few days. We are not even talking about their introduction to the game, that’s already problematic for a lot of players even on the Asia Server.
It came to my attention yesterday these tanks had one thing in particular that wasn’t very clear to whoever buys them: the special crew. It seems Wargaming forgot to warn whoever bought these tanks, they would be stuck with the special anime crews on each of the tanks.
Regardless of them being in the Japanese Tech Tree, they have an exclusive and special anime crew that are not interchangeable. Meaning players can’t use these new tanks to train crews and at the same time, these new special crews can’t be used anywhere else.
Because Wargaming failed on telling players about this minor detail, a lot of players started requesting a refund, because this could be classified as misleading/deceptive, in other words, illegal because it deceives buyers.
After quite a big sh*tstorm over the weekend, Tanitha WoT Asia Forum Admin, released the following statement:
As you are aware Wargaming Asia has partnered with SEGA for the release of the Valkyrie chronicles tanks Nameless and Edelweiss. These tanks include an exclusive and special anime crew with voices partnered with the tank, rendering the crews for these tanks not interchangeable.
Our original news on the tanks release was misleading and unclear. Which has led to some players purchasing the tanks unaware the crew is not interchangeable. If you purchased the tanks before 7pm SGT Monday June 19th prior to when “how the crew works” was made clear on all portals / premium shop / pages in all languages then you may request one of the following by contacting Asia customer support.
1. An accelerated crew levelling package containing
10x boosters +300% crew exp for 2 hours valued at 175 gold each or 1750 gold total.
3 days premium valued at 650 gold
And we hope you continue to enjoy your purchase.
2. Or if you prefer, a full refund on the package.
Note : if you wish to request a refund on the package, please ensure the tanks are free of equipment before you request the tanks to be removed.
Either of the above, can be requested through customer support (please allow a few days for processing) provided the purchase was before 7pm SGT June 19th.
We apologise for any inconvenience caused by this miscommunication.
If you are one of the players who bought the tank before 7pm SGT June 19th, and you would like a compensation, you can either ask for the Crew Levelling Package, or you can ask for a full refund.
Could we say that introducing these Animé tanks to the game would never be simple. At least Wargaming Asia handling of this issue was alright, they admitted they made a mistake and were fast enough in getting it sorted. Let’s hope they have learned their lesson and they will make important information available from the beginning.
Note: Thanks to DeadArashi for emailing me information about this.